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1.6

In reaching out to the customer service department to resolve my auto loan, I was in shock. I would expect this from an auto company that charges 25% interest on there auto loans.

However, I spoke to the representative explaining my situation and why I need assistance and the representative totally avoided what I was saying and stuck to requesting funds. Now I never was late on any of my payments and wasn't in the 30 day bucket either, again I called them to resolve my auto loan. Then I requested to speak with a manager and receive the same kind of treatment. I told the manager you aren't listening to anything I am saying.

You are requesting money and I told you that's the date I start. I requested to speak with his manager and he says there is no other manager. I was beyond frustrated I have reach out to another department in which I received a voicemail stating they are researching. I have worked in collections for auto loans and when a customer has a good standing account and they are calling in for assistance we tend to help them or reach out to see what can be done.

We listen to our customers to gain an understanding of their situation then assist. Never should anyone feel like a number and not a customer. The manager and representative were more concern about meeting there goals versus customer loyalty or assisting the customer to meet there needs. I would never recommend this auto finance company to anyone and I am happy my sister when purchasing her vehicle recently didn't finance through them.

I wouldn't want to deepen my relationship with this company by utilizing other products they carry. Just poor business etiquette.

Reason of review: Poor customer service.

Location: Fayetteville, North Carolina

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I have experienced the same situation. I was, and still am, in shock.

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