Ally Bank lousy service for auto loans
My auto loan with GMAC was sold to Ally Bank.I know understand that the auto loan division of Ally is separate from the other divisions.
There is no chat or email service available through the auto loan division. My only option is to TRY and call the 877 number that is provided on the website. The wait to talk to someone is often times 20 minutes. Then when you talk to someone you have the wrong department so you get transferred and wait again.
All I want to do is to access my account online so I can make a payment. I have been calling for a week, usually in my car going to work or coming home. It is all a waste of time and I am PISSED because I will be assessed a late fee and will have to sit on hold again to complain about the late fee.
Thanks a lot GMAC!This is what we get when you are taken over by the Obama administration.Next time I will buy a Ford from a great American company.
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