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DO NOT USE ALLY, I financed though GMC and was given to ALLY useless. They where very happy taking my money for a few years. Then I made last payment. I never recieved the tiltle for the Truck. Hmm so I called (more that 3 - 5 times) and asked for the title to be...
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I liked
  • Not much
I didn't like
  • Over-seas call centers
  • Deceptive business practices
  • No competent customer service reps
#1127523
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Ally claim I owe back payments from Aug to Oct. Took my car on Oct 24th that month payment wasn't due till the 24th. I spoke to a lady on Sept 25th to set up a re-write to lower my payments. After she check my account to see if they could do it she told me I had to pay...
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Anonymous
Anonymous

Again, here's how out right stupid this complaint is. Everybody knows the lender makes a profit by way of the interest collected on the loan. Therefore, in order to make th...

1.3
#1124514
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Paid auto loan months ago. Ally sent title to wrong address. Called them twice. They said they would fax info and I need to get new title. They can only fax to obscure fax number but they can’t email me. They said 24-48 hrs for fax. Fax never sent. Call again. They...
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1.0
#1124341
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Ally Bank - Check held hostage

Ally Bank
#1118136
1.0
Details
Don’t believe anything on their website, it’s full of inconsistent policies and untruthful statements of how deposits are handled. We will be closing all accounts with Ally on Monday after/if they finally stop hold our check hostage!!!!!!! Stick to the real banks!!!!
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Ally Bank Auto Loan Review

Ally Bank
#1035829
1.5
Details
seven(7) payments over course of 72mo loan were reversed by ally. my bank faxed proof pymts came out of acct Ally continues to call in excess of ten times a day thru call centers all with different phone numbers. ally refuses to correct roblem
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Ally Bank Auto Loan Review

Ally Bank
#1024592
1.0
Details
Paid off loan 4 years early and they refuse to give me a zero balance payoff letter service rep myla m was horrible with response like oh well took my money then refused to give me a number to contact higher up told me there is no one else
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Car Loan Endorsement Of Check Review

Ally Bank
#1018592
unbelievably incompetent people. no concept of how to get things done.
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They are doing the same thing to me right now and I have no idea what to do?No one will help me and Maureen barely will answer the phone in the fraud department and when I do speak with her she treats me as if I’m a criminal. I’m a hard working man living on the edge...
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1.5
#1105074
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I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your last 4 digital SS#, mother maiden name, your pet name, and your user ID. If you don't get it right, you have to wait few minutes for a supervisor to...
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Anonymous
Anonymous

Guess what? If you keep a check register, record every check and debit, keep an on-going running balance and ONLY spend according to that balance, you never, ever have an OD ...

5.0
I liked
  • Doing business easy
I didn't like
  • Customer service handle issues
#1104532
Reply to reviews
After trading in my Truck, a month after, I called to find our where the pay off letter was. It seems due to Hurricane Harvey in TX a document of Toyota's was late in Houston. So Ally charged my account a late fee on a truck no longer in my possession. They did not...
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2.0
I didn't like
  • Lack of updated account information
  • Being billed for a truck already traded in
  • Delay in normal course of transaction
#1103297
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I am a long term customer who maintains a very large balance. I made the mistake of withdrawling $40 in Canada and was charged a $3.50 ATM fee. I did not realize that Canadian ATM fees are not reimbursed. I contacted Ally asking for a courtesy reimbursement. No luck. I...
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Anonymous
Anonymous

Good riddance to you over a $3.50 fee that you did not know about. Clueless person.

2.3
#1102492
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I purchased my 2012 dodge journey sxt late june of 2016 & I injured myself at work sept of 2016, when I found out that I couldn't received payed short term pay, I contacted them & asked them if I could push my payment until the end.They refused to work with me since!!...
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Anonymous
Anonymous

If you sent 500 and they received and credited your account with a $500 payment, what did you lose?

#1097386
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I paid my car off early weeks ago. They lied and told me I could get a lien release letter in a certain number of days, when I did that they said it would be 5 more days past that to get the lien release, even though the check was received and cleared. They told me...
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#1095037
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Contact Ally Bank

Mailing Address:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Phone:
(888) 925-2559
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Ally Bank Products and Services

I purchased a car for my son. He was making payments and then fell behind. I was contacted and told that I had to pay the payments to bring the car current. They refused to accept the payment over the phone I had to Western Union the money to them which I did. I was...
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Anonymous
Anonymous

First off, let's not forget the FACT of what YOUR son did to YOU. Apparently, YOU agreed to be his co-signer. Your wonderful son decided to be a deadbeat and let his own fat...

I didn't like
  • Handeling of our account
#1091770
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