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They are doing the same thing to me right now and I have no idea what to do?No one will help me and Maureen barely will answer the phone in the fraud department and when I do speak with her she treats me as if I’m a criminal. I’m a hard working man living on the edge...
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1.5
#1105074
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I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your last 4 digital SS#, mother maiden name, your pet name, and your user ID. If you don't get it right, you have to wait few minutes for a supervisor to...
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Anonymous
Anonymous

Guess what? If you keep a check register, record every check and debit, keep an on-going running balance and ONLY spend according to that balance, you never, ever have an OD ...

5.0
I liked
  • Doing business easy
I didn't like
  • Customer service handle issues
#1104532
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After trading in my Truck, a month after, I called to find our where the pay off letter was. It seems due to Hurricane Harvey in TX a document of Toyota's was late in Houston. So Ally charged my account a late fee on a truck no longer in my possession. They did not...
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2.0
I didn't like
  • Being billed for a truck already traded in
  • Delay in normal course of transaction
  • Lack of updated account information
#1103297
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Ally Bank Auto Loan Review

Ally Bank
#1035829
1.5
Details
seven(7) payments over course of 72mo loan were reversed by ally. my bank faxed proof pymts came out of acct Ally continues to call in excess of ten times a day thru call centers all with different phone numbers. ally refuses to correct roblem
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Ally Bank Auto Loan Review

Ally Bank
#1024592
1.0
Details
Paid off loan 4 years early and they refuse to give me a zero balance payoff letter service rep myla m was horrible with response like oh well took my money then refused to give me a number to contact higher up told me there is no one else
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Diversity of Products or Services
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Car Loan Endorsement Of Check Review

Ally Bank
#1018592
unbelievably incompetent people. no concept of how to get things done.
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Ally Bank - Simple Review #1484878633
1/1

Short Review on January 19, 2017

Ally Bank
#994120
Crooks stole 3000.27 dollars from my bank wells fargo and refused repayment.
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I am a long term customer who maintains a very large balance. I made the mistake of withdrawling $40 in Canada and was charged a $3.50 ATM fee. I did not realize that Canadian ATM fees are not reimbursed. I contacted Ally asking for a courtesy reimbursement. No luck. I...
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Anonymous
Anonymous

Good riddance to you over a $3.50 fee that you did not know about. Clueless person.

2.3
#1102492
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I purchased my 2012 dodge journey sxt late june of 2016 & I injured myself at work sept of 2016, when I found out that I couldn't received payed short term pay, I contacted them & asked them if I could push my payment until the end.They refused to work with me since!!...
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Anonymous
Anonymous

If you sent 500 and they received and credited your account with a $500 payment, what did you lose?

#1097386
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I paid my car off early weeks ago. They lied and told me I could get a lien release letter in a certain number of days, when I did that they said it would be 5 more days past that to get the lien release, even though the check was received and cleared. They told me...
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#1095037
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I purchased a car for my son. He was making payments and then fell behind. I was contacted and told that I had to pay the payments to bring the car current. They refused to accept the payment over the phone I had to Western Union the money to them which I did. I was...
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Anonymous
Anonymous

First off, let's not forget the FACT of what YOUR son did to YOU. Apparently, YOU agreed to be his co-signer. Your wonderful son decided to be a deadbeat and let his own fat...

I didn't like
  • Handeling of our account
#1091770
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So annoyed it's past unreal, I was on the phone with ally financial to see where my title was and when it got sent out. I've been waiting days for this, so I can register my new vehicle. Not one of the receptionist spoke that great of english. I was so annoyed I...
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2.0
#1091011
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Ally now offers 2.25% on a standard 5 year cd. On the raise your rate cd they are still only offering 1.5% on both 2 and 4 year cd's. Originally when they were promoting this raise your rate program they were offering a 2-year plan at one rate and also the 4-year plan...
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#1089984
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Contact Ally Bank

Mailing Address:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Phone:
(888) 925-2559
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Ally Bank Products and Services

We sent pay off on 7/24/17. Eleven days later still no lien waver supplied. Have called customer service three times. Last call was Friday 8/4/17 asked them to fax us a lien waver. They said they would put a priority on getting it done, but there will be a 24 to 48...
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1.3
I didn't like
  • Worsed customer service ever got from a company
#1083574
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