Submit ›
or
1.3 Based on 51 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Awful 2
    • Doing business easy 1
  • Customers don't like
    • Handeling of our account 8
    • Deceptive business practices 4
    • False information 3
Advanced
search
loading...
More Less

I called ally at least 7 time today to cancel a auto paymetnt that I accidently paid twice given the advice of there foreign represntative that I could not umterstand. They hung the phone up in my face more them once. They place me on hold, never came back. And you wonder why americans do mot like them. I am almost done paying for this car, and I promise, I do not care if I have to ride a pig to work, they will never finance another car for me.... Read more

Was this review helpful? 0 0

I purchased my lease at the end of its term and finance through this bank thinking they were reputable. I was on time with my payments until March 2016. Unfortunately I was diagnosed with cancer and due to that had to take a lower paying position at my company. Yes I know I was behind, but I made payments and called to tell them I was going to be late they said OK thank you for telling us you shouldn't have any issues. I've been paying what... Read more

Was this review helpful? 0 0

I had a lease vehicle that I paid for 39 months $21000 plus, I turned the vehicle in and got my final billed. I had some mileage overage and which I promptly paid. My problem is I have disputed a charge of 161.02 for missing headphone and remotes. I explain to them I wasn't even aware that those items came with that vehicle, I sent a fax to that and I have continue to get calls regarding this dollar amount. I told them to take me to court, I... Read more

Was this review helpful? 0 0

Ally Auto finance is absolutely a mess. Never finance with them they will haunt the h... out of you when your payment is just a few days late. They call relentlessly you know what I mean ROBO Calls. And then when you do talk to someone regarding the reason for non payment sometimes you actually talk to someone who cares, but there are a number of people who do not care and are as bad as ROBOTS. Anyways I paid off my vehicle weeks ago, I sold... Read more

Was this review helpful? 0 0

My son paid off his auto loan and the amount showed and after he pay off close to $20,000 he waited for his title . He called and the costumer service answered from Philippines.My son had trouble a understanding and ask for supervisor and another Filipino answered and can't understand. They keep adding more unpaid balance which amount to few dollars and next day more added. They refuse to send the title of the car. It become frustrating and... Read more

Was this review helpful? 0 0

someone name Matt called from alley financial telling me I have not payed my car loan and I told him I made it. by computer and I told him I was at work he keep talking telling me to give more info. I said I call you at lunch to give you my conformation number. he keep talking telling asking me how I was paying today. I told him I paid it. he started asking me who I worked for so I hung up on him. also I ask for pay off he would not give it to... Read more

Was this review helpful? 0 0

Since you locked me out of online banking, months if not one year ago, I have been sending you my car payments via postal ("snail") mail. Ironically, you have not cashed my payment check for August or September,(I have just gone pink here, I wonder, does going pink upset you. TRUTH users you" Well, you did the exact same thing when I was living in Sacramento, CA. I would send you a check (payment) but you said you had not received it.So, I... Read more

Was this review helpful? 1 0

I have no complaints about the 36 months I was a customer and had to make a monthly payment. Easy enough to set up payment from my bank account and pay online when it was convenient for me to do so. Never late on one payment. After the last scheduled payment is where Ally Auto gets just plain ***. Instead of invoicing the extra's (Mileage, wear and tear, dents and scratches) on the same account used for payments, they close the account and act... Read more

Was this review helpful? 1 0

Been a month and a half waiting for payoff papers on my car. Five phone calls later, a promise of FedEx overnight that was never received and an hour on hold today to speak directly with the title Sept with no answer seals it for me! A big fat F!

Add comment

Bought a truck from a guy not used Ally Bank could not get pay it off letter or title had to send it in wait weeks for title was ridiculous do business with a bank with a branch that you can go there and get a title signed and payoff letter so you can drive the truck the next day and don't have to wait weeks for a title

Add comment
Did not find what you were looking for?
 
×
You are reading about Ally Bank.
Filing a new complaint about
×