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1.2 Based on 46 reviews
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    • Handeling of our account 8
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Since you locked me out of online banking, months if not one year ago, I have been sending you my car payments via postal ("snail") mail. Ironically, you have not cashed my payment check for August or September,(I have just gone pink here, I wonder, does going pink upset you. TRUTH users you" Well, you did the exact same thing when I was living in Sacramento, CA. I would send you a check (payment) but you said you had not received it.So, I... Read more

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I have no complaints about the 36 months I was a customer and had to make a monthly payment. Easy enough to set up payment from my bank account and pay online when it was convenient for me to do so. Never late on one payment. After the last scheduled payment is where Ally Auto gets just plain ***. Instead of invoicing the extra's (Mileage, wear and tear, dents and scratches) on the same account used for payments, they close the account and act... Read more

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Been a month and a half waiting for payoff papers on my car. Five phone calls later, a promise of FedEx overnight that was never received and an hour on hold today to speak directly with the title Sept with no answer seals it for me! A big fat F!

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Bought a truck from a guy not used Ally Bank could not get pay it off letter or title had to send it in wait weeks for title was ridiculous do business with a bank with a branch that you can go there and get a title signed and payoff letter so you can drive the truck the next day and don't have to wait weeks for a title

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They are terrible to work with. Won't respond to calls. Takes 2 weeks to clear lien after payoff. No cooporation. Will not do business or recommend to anyone.

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Well they write the lians for Route 23 Honda in pompyin plains nj and has tge finsnxe dept tell you that in ONE year you can refinance ur loan for a lower payment IS A LIE ALLY AUTO DOES NOT refinance for lower payments so now i hope to fond an auto lender to take over this loan BUYER BEWARE STAY AWAY FROM ALLY AUTO & esp Route 23 Honda their LIARS

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In reaching out to the customer service department to resolve my auto loan, I was in shock. I would expect this from an auto company that charges 25% interest on there auto loans. However, I spoke to the representative explaining my situation and why I need assistance and the representative totally avoided what I was saying and stuck to requesting funds. Now I never was late on any of my payments and wasn't in the 30 day bucket either, again I... Read more

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Ally bank opened my account. I then downloaded app and photo deposited my paycheck. On the following Tuesday I tried to log into my account but was unable...apparently my account was locked by someone named Kimmi. I immediately called customer service and though the rep was very friendly, she couldn't help me, but did tell me Kimmi needed more documentation which I sent in immediately. A few days go by and I have heard not one word. Nothing from... Read more

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Ally's customer service and all together service is awful!!! For 2 years I've never received a statement in the mail. I've called numerous amount of times letting them know I need a paper statement in the mail. I believe this is their way of getting late payment associated with your bill. This is absolute ridiculous and they would not remove my late fee. I've paid my loan in full just to get out of dealing with them. this was for a 5 year... Read more

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We purchased a car via Ally Financial, had always paid the note late, but was promised as long as the late charges were paid-Ally didn't care. Not true, due to a bank mix up, a late payment wasn't received by Ally. Ally didn't tell us anything different, then on a cold spring morning:Ally sent out an unlicensed repossession firm, then sold our car and billed us for close to $5,500 dollars. Since the loss of a job of nearly 20 years, getting... Read more

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