filters
state:
Show
city:
Show
product:
Show
Ally Bank - Repossession made the repo mans choice?!?!
I lost my job and am black balled in the community so have been struggling to find a new job. My hubby is disabled and we have 5 kids together. I made very good money so I could support us just fine until this. So I fell two months behind. 3 as of Aug 1st (even though...
Read more
#517526
Reply to reviews
Ally Bank - Auto Loan Review
Ally Bank - Auto Loan Review
Ally Bank - Auto Loan Review
Ally Bank - Auto Loan Review
I've been with ally auto financing for two years. Bought 2014 Kia Optima brand new for 300.27 a month through ally mobile app. January 11th 2017 I made my payment on the app as usual and accidently hit an extra 0 making my payment 3,000.27. I called ally they said go...
Read more
Anonymous
Terry

Nice story, MS with a kid on the way......god bless and all that jazz. No matter what payment method you use, it goes over the info a second time and makes you verify before ...

Anonymous
Anonymous

First off, as YOU stated in YOUR report, all this happened because YOU made the mistake to start all this. Let's make that FACT very clear. Go back to your bank again and ge...

1.0
I didn't like
  • Customer service and staff
#994067
Reply to reviews
After trading in my Truck, a month after, I called to find our where the pay off letter was. It seems due to Hurricane Harvey in TX a document of Toyota's was late in Houston. So Ally charged my account a late fee on a truck no longer in my possession. They did not...
Read more
2.0
I didn't like
  • Being billed for a truck already traded in
  • Delay in normal course of transaction
  • Being billed for a hurricane in texas
#1103297
Reply to reviews

Ally Bank Auto Loan Review

Ally Bank
#1035829
1.5
Details
seven(7) payments over course of 72mo loan were reversed by ally. my bank faxed proof pymts came out of acct Ally continues to call in excess of ten times a day thru call centers all with different phone numbers. ally refuses to correct roblem
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Ally Bank Auto Loan Review

Ally Bank
#1024592
1.0
Details
Paid off loan 4 years early and they refuse to give me a zero balance payoff letter service rep myla m was horrible with response like oh well took my money then refused to give me a number to contact higher up told me there is no one else
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Ally Bank - Simple Review #1484878633
1/1

Short Review on January 19, 2017

Ally Bank
#994120
Crooks stole 3000.27 dollars from my bank wells fargo and refused repayment.
Comment
Show

Car Loan Endorsement Of Check Review

Ally Bank
#1018592
unbelievably incompetent people. no concept of how to get things done.
Comment
Show
I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your last 4 digital SS#, mother maiden name, your pet name, and your user ID. If you don't get it right, you have to wait few minutes for a supervisor to...
Read more
Anonymous
Anonymous

Guess what? If you keep a check register, record every check and debit, keep an on-going running balance and ONLY spend according to that balance, you never, ever have an OD ...

5.0
I liked
  • Doing business easy
I didn't like
  • Customer service handle issues
#1104532
Reply to reviews
We sent pay off on 7/24/17. Eleven days later still no lien waver supplied. Have called customer service three times. Last call was Friday 8/4/17 asked them to fax us a lien waver. They said they would put a priority on getting it done, but there will be a 24 to 48...
Read more
1.3
I didn't like
  • Worsed customer service ever got from a company
#1083574
Reply to reviews
They are doing the same thing to me right now and I have no idea what to do?No one will help me and Maureen barely will answer the phone in the fraud department and when I do speak with her she treats me as if I’m a criminal. I’m a hard working man living on the edge...
Read more
1.5
#1105074
Reply to reviews
I purchased a car for my son. He was making payments and then fell behind. I was contacted and told that I had to pay the payments to bring the car current. They refused to accept the payment over the phone I had to Western Union the money to them which I did. I was...
Read more
Anonymous
Anonymous

First off, let's not forget the FACT of what YOUR son did to YOU. Apparently, YOU agreed to be his co-signer. Your wonderful son decided to be a deadbeat and let his own fat...

I didn't like
  • Handeling of our account
#1091770
Reply to reviews
I am a long term customer who maintains a very large balance. I made the mistake of withdrawling $40 in Canada and was charged a $3.50 ATM fee. I did not realize that Canadian ATM fees are not reimbursed. I contacted Ally asking for a courtesy reimbursement. No luck. I...
Read more
Anonymous
Anonymous

Good riddance to you over a $3.50 fee that you did not know about. Clueless person.

2.3
#1102492
Reply to reviews
I purchased my 2012 dodge journey sxt late june of 2016 & I injured myself at work sept of 2016, when I found out that I couldn't received payed short term pay, I contacted them & asked them if I could push my payment until the end.They refused to work with me since!!...
Read more
Anonymous
Anonymous

If you sent 500 and they received and credited your account with a $500 payment, what did you lose?

#1097386
Reply to reviews

Contact Ally Bank

Mailing Address:
Ally Bank Customer Care
P.O. Box 951
Horsham, PA 19044
Phone:
(888) 925-2559
More

Ally Bank Products and Services

Ally now offers 2.25% on a standard 5 year cd. On the raise your rate cd they are still only offering 1.5% on both 2 and 4 year cd's. Originally when they were promoting this raise your rate program they were offering a 2-year plan at one rate and also the 4-year plan...
Read more
#1089984
Reply to reviews