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Ally Bank - Repossession made the repo mans choice?!?!
I lost my job and am black balled in the community so have been struggling to find a new job. My hubby is disabled and we have 5 kids together. I made very good money so I could support us just fine until this. So I fell two months behind. 3 as of Aug 1st (even though...
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#517526
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Ally Bank - Auto Loan Review
Ally Bank - Auto Loan Review
Ally Bank - Auto Loan Review
Ally Bank - Auto Loan Review
I've been with ally auto financing for two years. Bought 2014 Kia Optima brand new for 300.27 a month through ally mobile app. January 11th 2017 I made my payment on the app as usual and accidently hit an extra 0 making my payment 3,000.27. I called ally they said go...
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Anonymous
Terry

Nice story, MS with a kid on the way......god bless and all that jazz. No matter what payment method you use, it goes over the info a second time and makes you verify before ...

Anonymous
Anonymous

First off, as YOU stated in YOUR report, all this happened because YOU made the mistake to start all this. Let's make that FACT very clear. Go back to your bank again and ge...

1.0
I didn't like
  • Customer service and staff
#994067
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Been with bank for 9 years as CD customer. Tried to open a new CD and was told by supervisor that they needed to run a credit report to make sure I was who I said I was. Told them I have 6 CDs with you now and I have all the passwords and identity protocol on their...
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1.3
I liked
  • Cd rates
I didn't like
  • Idiot policy dissing long term depositor
#1135322
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Ally Bank Froze $5,500 Opening Deposit! Help!

Ally Bank
#1105074
1.5
Details
They are doing the same thing to me right now and I have no idea what to do?No one will help me and Maureen barely will answer the phone in the fraud department and when I do speak with her she treats me as if I’m a criminal. I’m a hard working man living on the edge financially trying to build a meager savings for a rainy day.I need them to get this resolved.
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Ally Bank - Check held hostage

Ally Bank
#1118136
1.0
Details
Don’t believe anything on their website, it’s full of inconsistent policies and untruthful statements of how deposits are handled. We will be closing all accounts with Ally on Monday after/if they finally stop hold our check hostage!!!!!!! Stick to the real banks!!!!
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Ally Bank Auto Loan Review

Ally Bank
#1035829
1.5
Details
seven(7) payments over course of 72mo loan were reversed by ally. my bank faxed proof pymts came out of acct Ally continues to call in excess of ten times a day thru call centers all with different phone numbers. ally refuses to correct roblem
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Ally Bank Auto Loan Review

Ally Bank
#1024592
1.0
Details
Paid off loan 4 years early and they refuse to give me a zero balance payoff letter service rep myla m was horrible with response like oh well took my money then refused to give me a number to contact higher up told me there is no one else
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After trading in my Truck, a month after, I called to find our where the pay off letter was. It seems due to Hurricane Harvey in TX a document of Toyota's was late in Houston. So Ally charged my account a late fee on a truck no longer in my possession. They did not...
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2.0
I didn't like
  • Being billed for a truck already traded in
  • Lack of updated account information
  • Being billed for a hurricane in texas
#1103297
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DO NOT USE ALLY, I financed though GMC and was given to ALLY useless. They where very happy taking my money for a few years. Then I made last payment. I never recieved the tiltle for the Truck. Hmm so I called (more that 3 - 5 times) and asked for the title to be...
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Anonymous
Anonymous

You're saying it took you TWO YEARS to find out there was a $38 balance on your account??? Why did it take you that long to find this out?

I didn't like
  • Deceptive business practices
  • No competent customer service reps
  • Over-seas call centers
#1127523
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Ally repossessed my car. I payed them off and is still unable to get my car because they did not send the right info to the car auction ...they never put my name on the release...when you call you are on hold for 2-3 hours then you get a recording to call back in 2...
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#1137748
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Ally claim I owe back payments from Aug to Oct. Took my car on Oct 24th that month payment wasn't due till the 24th. I spoke to a lady on Sept 25th to set up a re-write to lower my payments. After she check my account to see if they could do it she told me I had to pay...
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Anonymous
Anonymous

Again, here's how out right stupid this complaint is. Everybody knows the lender makes a profit by way of the interest collected on the loan. Therefore, in order to make th...

1.3
#1124514
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Paid auto loan months ago. Ally sent title to wrong address. Called them twice. They said they would fax info and I need to get new title. They can only fax to obscure fax number but they can’t email me. They said 24-48 hrs for fax. Fax never sent. Call again. They...
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1.0
#1124341
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I called customer service to see if they can waive the $25 overdraft fees. They asked me 4 questions like what's your last 4 digital SS#, mother maiden name, your pet name, and your user ID. If you don't get it right, you have to wait few minutes for a supervisor to...
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Anonymous
Anonymous

Guess what? If you keep a check register, record every check and debit, keep an on-going running balance and ONLY spend according to that balance, you never, ever have an OD ...

5.0
I liked
  • Doing business easy
I didn't like
  • Customer service handle issues
#1104532
Reply to reviews
We sent pay off on 7/24/17. Eleven days later still no lien waver supplied. Have called customer service three times. Last call was Friday 8/4/17 asked them to fax us a lien waver. They said they would put a priority on getting it done, but there will be a 24 to 48...
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1.3
I didn't like
  • Worsed customer service ever got from a company
#1083574
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