Ally Bank Auto Loan Reviews

1.3
(12 reviews)
Product or Service Quality
Interest Rate
Value for money
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Ally Auto finance is absolutely a mess. Never finance with them they will haunt the h... out of you when your payment is just a few days late. They call relentlessly you know what I mean ROBO Calls. And then when you do talk to someone regarding the reason for non payment sometimes you actually talk to someone who cares, but there are a number of people who do not care and are as bad as ROBOTS. Anyways I paid off my vehicle weeks ago, I sold...
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1.4
I didn't like
  • I did not get my title
#944446
My son paid off his auto loan and the amount showed and after he pay off close to $20,000 he waited for his title . He called and the costumer service answered from Philippines.My son had trouble a understanding and ask for supervisor and another Filipino answered and can't understand. They keep adding more unpaid balance which amount to few dollars and next day more added. They refuse to send the title of the car. It become frustrating and...
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1.0
I didn't like
  • Rip off
#937375
Since you locked me out of online banking, months if not one year ago, I have been sending you my car payments via postal ("snail") mail.Ironically, you have not cashed my payment check for August or September,(I have just gone pink here, I wonder, does going pink upset you. TRUTH users you" Well, you did the exact same thing when I was living in Sacramento, CA. I would send you a check (payment) but you said you had not received it.So, I made...
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I liked
  • Awful
I didn't like
  • Being ripped off
  • Over-seas call centers
  • Discrimination
#920810
After the last scheduled payment is where Ally Auto gets just plain ***. Instead of invoicing the extra's (Mileage, wear and tear, dents and scratches) on the same account used for payments, they close the account and act like they don't know how to accept an electronic payment either online or over the phone. Are you f-ing kidding me. You accepted 36 monthly payments this way. You are a bank right?. "You can pay using Wells Fargo or send in a...
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In reaching out to the customer service department to resolve my auto loan, I was in shock. I would expect this from an auto company that charges 25% interest on there auto loans. However, I spoke to the representative explaining my situation and why I need assistance and the representative totally avoided what I was saying and stuck to requesting funds. Now I never was late on any of my payments and wasn't in the 30 day bucket either, again I...
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We purchased a car via Ally Financial, had always paid the note late, but was promised as long as the late charges were paid-Ally didn't care. Not true, due to a bank mix up, a late payment wasn't received by Ally. Ally didn't tell us anything different, then on a cold spring morning:Ally sent out an unlicensed repossession firm, then sold our car and billed us for close to $5,500 dollars. Since the loss of a job of nearly 20 years, getting on...
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2.0
I didn't like
  • Over-seas call centers
#889560
Financed my 2015 RV with them.I make my payments at least 7 days before due date. I pay more than the minimum due that is stated on the statement. On 06/08/2016, 11/02/2015 and 05/12/2015 my payments were not applied to any of my principle, only applied to the finance charge. The reason for this is because Ally calculates their finance charges based on number of days between payments. Not the payment due date. They charge me $11.89 per day for...
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1.3
I didn't like
  • Deceptive business practices
#870581
Ally financial will view your credit history.If they see you're trading out of your cars early in loans as paid on time and paid in full ALLY will give you a high interest rate in order to make money off the interest early in the loan. AVOID ALLY and GMC. Both are not ethical. ALLY allows dealers to tack on to the rate and then split the add on interest collected with the dealer.Avoid and run as fast as you can from ALLY FINANCIAL
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1.0
#861924
Ive had my car financed through ally since 2011 and if we're being honest they're horrible at deferring payments.I never had any bad history with them until I became pregnant and the doctor put me on bed rest and I was unable to work and living off 60 % of my income. None of my other creditors had any problems honoring the doctors orders except ally.If your thinking about getting a car loan, choose a different bank.
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1.3
#846884
ON 5/09/2016 received a letter stating my payment was being returned with no reason .the payment was paid through online banking the payment was paid to your bank on 4/18/2016 and processed through your bank as paid and processed you received the check and I still have not been credited by your bank .I was told on 5/9/16 that someone would be back to me on 5/10/16 no one got back to me .again I contacted your bank on 5/11/16 and was told the...
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Ally Bank Auto Loan Review

#846393
They took my mom's vehicle while she was in the hospital on life support. We tried to work with them and they didn't care. They are also prejudice. I'm African American and the way they talk to u on the phone. They say u people. We are suing them.
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Ally Bank Auto Loan Review

#844726
You are better off getting a loan from the mafia.
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Ally Bank Auto Loan Review

#806367
Ally is the worst bank I have banked with both checking and auto. The customer service is awful for both. I never get anything resolved. I'm looking to replace them. It shouldn't take two weeks to return a call. I'm still waiting. Ally cares nothing about their customers keeping their customers or having repeat customers. T.Aikens of TX.
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Ally Bank Auto Loan Review

#806309
Called ally and asked why my finance charges keep fluctuating as much as 50 percent I have been early on all my payments and overpay on my loan i would never use ally for a loan again and would never recommend them for a bank to do business with.
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