Ally Bank Auto Loan Reviews

1.3
(12 reviews)
Product or Service Quality
Interest Rate
Value for money
Sorry had to paste the whole story Hello Soo lets get into this...I paid this *** company off in March and I know I had a past with them BUT I have a bone to pick with they ***. I'm trying to fix my credit report in the beginning my CR was looking really good I was proud of myself. Soooo I received a notification in my gmail from the credit report I'm using. I've signed in to see what was updated. It was ALLY they sent a report saying...
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Hello,  This email is to express my utter and sheer dissatisfaction with the level of customer service I have received from Ally Bank. On Tues April 5, 2016 I called Ally Auto Financial to request my payoff amount and to see how long after the payoff I would receive the title. I spoke to a CSR who told me that, if I sent the payment through certified funds with Western Union Quick collect, I wouldreceive the title within 1-2 business days as...
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where do i being, I have a 781 credit score, wanted to refinance due to the fact that i have a 7.66APR so i called one day and they said oh yes we can do a loan rewrite, great! call back the next day oh sorry sir we dont do that anymore, but did offer me 2 months deferred. payment which wont help at all, all they say is sorry I HATE ALLY NEVER USE THEM EVER!! I will be refinancing my car somewhere else, *** crooks!
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I didn't like
  • False information
  • Company
#811886
PRETTY SIMPLE - NEVER NEVER NEVER DO BUSINESS WITH ALLY BANK. I have trouble understanding the foreign service people and they have no solutions. I missed one payment because they forgot to due the auto withdraw, so they locked my account and I cant get it unlocked. When I did get someone awhile back and asked about refinancing my car with additional cash from me - they just gave me a nasty "we do not refinance." Stay away from this bad company...
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1.0
I didn't like
  • Customer service
#808894
I am SO glad i'm almost done paying off my car with this fraud ally company. They tried to overcharge me not once but TWICE and when i called about it they claim the are going to resolve it. They are some thieves that needs to be shut down!! I had to threaten to sue them numerous of times. Then try to turn it around smh. If i purchase another car ALLY WILL NOT be an option for financing. NEVER AGAIN!! BEWARE!
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Excessive wear and tear charge for $400.00 on my returned leased car. I had an insurance for excessive wear and tear through these scammers! Asked for photos and details, and they were not even available. Called the scammers. They told me that they will dispute the charge if I can provide a copy of the work order on repairs done in car accident. Faxed copies three times. Yes, faxed copies. Apparently, these scammers do not use emails since they...
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1.0
I didn't like
  • Handeling of our account
#787146
worked closely with the the dealership in the switching of my contract. i signed a loan agreement with MILES. a 60 month contract at 532.17 per payment. Car ,title ,registration, taxes : 26,433.00 -7,000 .00 Rebates from Dodge and Dealer =19,433.00 Interest rate 4.9% 537.17 x 48 payments that I have made 25,784.16 They claim that I have a loan through them when I never signed a contract or agreed to 84 month term, 4 years into...
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1.8
#785587
If you make payments more than the monthly amount, the excess will not get posted to principle. They will just add months paid. This is to their advantage. When I questioned their customer service about this practice, I am now getting past due amounts with threats to credit bureaus. I am already 4 months ahead in payments. Incredible! I am getting daily robo calls asking for delinquent payments to be paid. They have not mailed me a monthly...
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I'm trying to sell my car and it's a 4 day minimum delay to get a title cleared after the buyer gives me the money and I send it to ALLY. 7-20 for a loan equity transfer. What buyer is going to wait that long to buy a car? In other words, they pay for the car and maybe 4 days later you can give the buyer a title release. WHAT! No one I know, let alone a stranger, is going to trust you with that amount of money for that period of time. I...
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2.4
I didn't like
  • No solution to how to sell my car
  • Handeling of our account
#778685
Ally is the worst bank I have ever done business with. It started 9 months ago when they switched from automatic payments (which we were enrolled in) and then they, without telling us, switched to manual payments. My wife got a phone call from them, literally the day I was deploying, saying that we were delinquent on our payments. My wife then had to call me as I was in the airport, literally about to board an airplane. She needed me to call...
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I didn't like
  • Lack of consistency
  • Handeling of our account
  • False information
#774076

Ally Bank Auto Loan Review

#800971
2.4
Received a late payment statement without ever receiving a statement at all. Insurance had paid off car after it ws totalled & now 4+ months later this happens. I called Ally and afyer being transferred 2 tomes the 3rd person was rude & said it was up to me to ask for a statement. I will NEVER use Ally again.
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Ally Bank Auto Loan Review

#782282
1.0
I have my car loan through them n got a little behind and the are the only bank completely unwilling to work with me. Once i am caught up i will be refinancing through another bank just to get away from them!!
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Ally Bank Auto Loan Review

#769531
These people will not stop harassing me all day. Even when I do make a car payment two days later the calls start up again. Six days week, first call is always right at 9am. Then continue about 4 times until about 8pm. Block one number, they call you from a new one to trick you into answering. I've already blocked about at least 6 different Ally numbers.
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Ally Bank Auto Loan Review

#761912
Ally placed me on their repo list even though all of my payments had been made. My vehicle was repossessed over $49 in late fees that I did not owe. I was told that I needed to pay $1300 to get my car back. Still trying to figure out that number. I am taking legal action against Ally.
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