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1.4

Ally bank opened my account. I then downloaded app and photo deposited my paycheck.

On the following Tuesday I tried to log into my account but was unable...apparently my account was locked by someone named Kimmi. I immediately called customer service and though the rep was very friendly, she couldn't help me, but did tell me Kimmi needed more documentation which I sent in immediately. A few days go by and I have heard not one word. Nothing from this mythical Kimmi ; no email, no phone call, nothing.

Account still locked. Called again, rep tells me that my photo deposit cleared and money is in account...yet I can't access it STILL. More unreturned phone calls to Kimmi. So they cashed my payroll check, and are basically holding it hostage, I can't log in, can't activate my debit card or anything.

I called CS again, I'm totally broke now, they have nearly $300 of my money and I can't access it. I need it to pay my rent. They respond "sorry, u have to talk to Kimmi, no one else can help or override her. That's ridiculous.

At this point I wouldn't bank with them if they lured me with a million dollars. I just want my money. TODAY. Not Monday or Tuesday or whenever.

I needed it this past week. I live paycheck to paycheck..this is unethical at this point. There is no timeframe from them...still can't get in touch with Kimmi no matter what day or time I call.

They have basically stolen my money at this point, and I will be contacting someone regarding this issue. It's insane.

Reason of review: Poor customer service.

Location: Miami, Florida

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Guest

They are doing the same thing to me right now and I have no idea what to do? No one will help me and Maureen barely will answer the phone in the fraud department and when I do speak with her she treats me as if Iโ€™m a criminal.

Iโ€™m a hard working man living on the edge financially trying to build a meager savings for a rainy day. I need them to get this resolved.

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