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I have had many leases over the last 10 years with Ally and never had a turn in problem until this last vehicle. My vehicle had a tiny chip int eh windshield when I turned the car in.

The chip was less than 1/2" and was within the acceptable range according to their plastic kit with the 1/2" circle. Since the chip was within the range, I did not bother to have insurance fix it. 3 weeks after turning in the car, I get a bill for $636 to replace the windshield. I was absolutely stunned and called to discuss the bill.

I also reached out to my dealer who sent me the report with the pics. From the pic, I cannot see what they are saying, but nevertheless, they are charging me. After several calls and being disrespected by the phone staff, I was told that I could not talk to a manager and I had to write to their executive office. I wrote a letter and never heard from them.

2 more calls and I was told that it was going to go on my credit as a bad charge. They have told me that I should have hired an external licensed inspector prior to turning it in. I told them that the car was fine when I turned it in. I have no control over the vehicle after turning it in.

They said that it was my issue and they don't care. This is absolutely criminal what they are doing. They will not give you a way to escalate other than writing a letter. If anyone has a way to escalate this, please let me know.

my email is lyle at fabulousevents dot. com.

Reason of review: Poor customer service.

Monetary Loss: $636.

Preferred solution: Full refund.

Ally Financial Cons: Customer service and staff.

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