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Set up the CD on 1/2 and the account opened showing a rate of 2.00%. Account funded on the 3rd (2.00% rate still in affect), but it would take 3 days before they posted the funds. Now the rate is 1.7%. Can't get it through the third world phone jockey's that the rate...
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#1166376
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For the last two days, Jan 2 and Jan3 2018, several calls to ALLY said the wait to speak to a rep is over 30 min... Who is going to wait over 30 min to do business like ALLY?? .. they will not be getting any more of my money... hopefully Jeffrey Brown, CEO sees this...
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Anonymous
Anonymous

Yes we need to come together and sue them ally just got horrible

Anonymous
Jorge martinez

Ally financial is the worst financial company of the USA one of the biggest scammers I think we all customers should cater together and sue them at the BBB. They already were ...

#1161394
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Promised rate on CD: 2.00% Account rate: 1.35% I attempted to contact the bank through phone--waited 19 minutes, the gave up. Attempted to contact through their chat contact. Ten-minutes, then a redirection. I wish I would have investigated further. Now that I was...
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#1161201
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Ally Bank - I hate Ally Auto Fin

Ally Bank
#1165352
1.0
Details
they are robbing us with the finance charge why isn't it a set price each month its goes by how early you make your payments and the amount of days between each payment, WTF ... ... ... {{Redacted}} How can we get a class action law suit going ?? I hate this company and will never do business with them every again i cannot wait to pay this loan off i'm so tempted to have this go into repossession status
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Ally Bank - Check held hostage

Ally Bank
#1118136
1.0
Details
Don’t believe anything on their website, it’s full of inconsistent policies and untruthful statements of how deposits are handled. We will be closing all accounts with Ally on Monday after/if they finally stop hold our check hostage!!!!!!! Stick to the real banks!!!!
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Ally Bank Froze $5,500 Opening Deposit! Help!

Ally Bank
#1105074
1.5
Details
They are doing the same thing to me right now and I have no idea what to do?No one will help me and Maureen barely will answer the phone in the fraud department and when I do speak with her she treats me as if I’m a criminal. I’m a hard working man living on the edge financially trying to build a meager savings for a rainy day.I need them to get this resolved.
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Ally Bank Auto Loan Review

Ally Bank
#1035829
1.5
Details
seven(7) payments over course of 72mo loan were reversed by ally. my bank faxed proof pymts came out of acct Ally continues to call in excess of ten times a day thru call centers all with different phone numbers. ally refuses to correct roblem
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Financed auto loan thru Ally- hav made 3 payments which Ally says they never received! Which is a LIE! They claim Ally us easy to deal with & to make payments to! ANOTHER LIE! I have been on the phone tryg to get problem resolved spoke to 3 cust serv specialists (joke)...
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#1160510
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I was owed a substantial refund due to overpayments. Within 2 mo, I had called over 40x requesting any information on my check. I was given utter lies from "it's in the mail" it's being processed in our back office, it's another dept that handles payments etc. I've...
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I didn't like
  • Lack of communication
  • Customer service
  • Handeling of our account
#1151795
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Ally repossessed my car. I payed them off and is still unable to get my car because they did not send the right info to the car auction ...they never put my name on the release...when you call you are on hold for 2-3 hours then you get a recording to call back in 2...
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#1137748
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Been with bank for 9 years as CD customer. Tried to open a new CD and was told by supervisor that they needed to run a credit report to make sure I was who I said I was. Told them I have 6 CDs with you now and I have all the passwords and identity protocol on their...
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1.3
I liked
  • Cd rates
I didn't like
  • Idiot policy dissing long term depositor
#1135322
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DO NOT USE ALLY, I financed though GMC and was given to ALLY useless. They where very happy taking my money for a few years. Then I made last payment. I never recieved the tiltle for the Truck. Hmm so I called (more that 3 - 5 times) and asked for the title to be...
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Anonymous
Anonymous

You're saying it took you TWO YEARS to find out there was a $38 balance on your account??? Why did it take you that long to find this out?

I didn't like
  • Over-seas call centers
  • Deceptive business practices
  • No competent customer service reps
#1127523
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Ally claim I owe back payments from Aug to Oct. Took my car on Oct 24th that month payment wasn't due till the 24th. I spoke to a lady on Sept 25th to set up a re-write to lower my payments. After she check my account to see if they could do it she told me I had to pay...
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Anonymous
Anonymous

Again, here's how out right stupid this complaint is. Everybody knows the lender makes a profit by way of the interest collected on the loan. Therefore, in order to make th...

1.3
#1124514
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Paid auto loan months ago. Ally sent title to wrong address. Called them twice. They said they would fax info and I need to get new title. They can only fax to obscure fax number but they can’t email me. They said 24-48 hrs for fax. Fax never sent. Call again. They...
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1.0
#1124341
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