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My bank called and got payoff for my car loan. I called again last Tuesday.

I then owed $82 more dollars. I put a check from my bank and a personal check in the same envelope. I called today to see why only one of the checks have been posted and my note was not paid. I called the toll free number.

The first time I called, I was informed that only 1 check can be in the envelope and the other was shredded. The check was over $16000. Who in the world would automatically shred checks. What kind of service is this?

The manager called me back and said there wasn't anything they could do. So we now have to get another check issused which takes more time which means I'm forced to pay $3.88 a day. What gets me is that my finance company called Ally in a three way call with me to get the payoff. We were told one figure.

When we called the automatic service, we were told another. Now today the representative said that not only do I owe the original payoff plus the $82 that I mailed in but another $143. He called me a liar and said that no one has called to get payoff. This is beyond ridiculous and yet Ally expects me to keep paying them money.

We have used this company twice for auto loans. Yet this is how we get treated. I am beyond pissed and will send complaints everywhere to as many people as I can. You can bet I will let the world know what kind of horrible cuatomer service and unethical acts are comimg from Ally.

This is one of the most worst company ever. The only thing we asked from Ally is to not charge any more interest since technically the received the check. Also, we should not owe another $143. Why is this so complicated.

I could understand a little interest but $143 in 6 days. Plus I included 2 days of interest on the check I sent.

Reason of review: Poor customer service.

Ally Financial Cons: Rip off.

Location: Corydon, Iowa

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