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2.0
Updated by user Sep 21, 2017

They say different things over the phone. Their guides to the online service do not match how pages are laid out.

So it is pretty much a useless group to make plans with. If you get someone on the phone that speaks English well enough to understand you need to get all transactions completed at that time otherwise they will change with the next phone call.

Original review posted by user Sep 20, 2017

After trading in my Truck, a month after, I called to find our where the pay off letter was. It seems due to Hurricane Harvey in TX a document of Toyota's was late in Houston.

So Ally charged my account a late fee on a truck no longer in my possession. They did not bother to notify me. So even though I did not actually owe the money rather than redundant conversation with the Philippians I sent the payment by Western Union. Then arranged for the fax of my payoff letter.

I did get a fax! It was for the $51 late fee that I had paid already. Next I called, again, after a lengthy conversation I was informed the late payment would register with Ally by 4 PM. I would need to call at 8 AM the following morning to get the document that is late already from Ally.

I am going through this to get over a thousand dollars back on my GAP insurance. If you are unaware of this normally the letters needed come to your address. Normally that is in the USA. If you feel the need to give a language and documentation class over the phone this is the company for you.

Zero logic with less management skills. If I only have to pay a hundred percent more I will go with someone, anyone else.

Reason of review: Poor customer service.

Monetary Loss: $1841.

Ally Financial Cons: Lack of updated account information, Lack of communication, Being billed for a truck already traded in, Being billed for a hurricane in texas, Delay in normal course of transaction.

Location: 2101 Rexford Rd, Charlotte, NC 28211, USA

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